Shipping policy
Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Domestic Shipping (Egypt)
- Cairo & Giza: 1–3 business days
- Alexandria & other major cities: 2–4 business days
- Upper Egypt & remote areas: 3–6 business days
Shipping fees are calculated at checkout based on your location and order size.
Free Shipping We offer free shipping on orders above a qualifying amount. Check our website for current free shipping thresholds and promotions.
Order Tracking Once your order has shipped, you will receive a confirmation message with your tracking details via WhatsApp or email.
Damaged or Lost Orders If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date at [your contact email]. We'll work to resolve the issue as quickly as possible.
Important Notes
- We currently ship within Egypt only.
- Delivery times may be affected during peak seasons, public holidays, or due to courier delays beyond our control.
- Please ensure your shipping address is accurate at checkout. soulandmore is not responsible for orders delivered to incorrect addresses